{"xsrfToken":"9bec4f619ce930e7d8264ea05912e7c2d96e5d3b_lout","branding":{"id":"2","key":"cs","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2332604c-9348-4384-90ee-8f4732e50a82/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMzY2NGU0Mi00ODZhLTRiNGYtOGVlMi1mZDM4MzA4Mjg1NmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIzMzI2MDRjLTkzNDgtNDM4NC05MGVlLThmNDczMmU1MGE4MiI6WyJyZWFkIl19LCJleHAiOjE3MzUyMTc0MzYsIm5iZiI6MTczNTIxNjgzNn0.6ccRqiKV27nQn1GnZoJjuPPBNJI4d9N9i0d_FxlY6W0&client=f3664e42-486a-4b4f-8ee2-fd383082856b&mode=fit","logoId":"2332604c-9348-4384-90ee-8f4732e50a82","isLogoAvailable":true,"helpCenterTitle":"Welcome to eSign Electronic Signature Support","sharedPortalName":"eSign Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to eSign Electronic Signature Support","sharedPortalName":"eSign Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"cs","projectId":10005,"serviceDeskId":2,"name":"Customer Support","description":"<p>Welcome! You can raise a Customer Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"17","name":"Customer questions and support","descriptionHtml":"","callToAction":"Customer questions and support","introHtml":"","icon":10466,"iconUrl":"https://digitalrose.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[2],"key":""},{"id":"11","name":"Evaluation Questions","descriptionHtml":"","callToAction":"Evaluation Questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10542,"iconUrl":"https://digitalrose.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[2],"key":""},{"id":"18","name":"Report a problem","descriptionHtml":"","callToAction":"Report a problem","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10519,"iconUrl":"https://digitalrose.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[2],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10536,"iconUrl":"https://digitalrose.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[2],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10528,"iconUrl":"https://digitalrose.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10537,"iconUrl":"https://digitalrose.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10550,"iconUrl":"https://digitalrose.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"14","name":"Report a problem","descriptionHtml":"","callToAction":"Report a problem","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10546,"iconUrl":"https://digitalrose.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10540,"iconUrl":"https://digitalrose.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10521,"iconUrl":"https://digitalrose.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[18,17,15,11]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5048aee9-ffa3-37b9-8f9e-5f8a58c91de9","appLinkName":"System Confluence","appLinkUrl":"https://digitalrose.atlassian.net/wiki","spaceKey":"ESIGN","spaceName":"eSign for JIRA","spaceUrl":"https://digitalrose.atlassian.net/wiki/spaces/ESIGN","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":2,"kbLinkDomainURLs":["https://digitalrose.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMzY2NGU0Mi00ODZhLTRiNGYtOGVlMi1mZDM4MzA4Mjg1NmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyMTgwMzYsIm5iZiI6MTczNTIxNjgzNn0.EnuHkunkizMFDjnyugKSioHBBIu7GDFyvYtNQb2IqMs","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"f3664e42-486a-4b4f-8ee2-fd383082856b","tokenDurationInMins":20}},"reqCreate":{"id":11,"projectId":10005,"form":{"name":"Evaluation Questions","descriptionHtml":"","callToAction":"Evaluation Questions","intro":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","instructions":"","icon":10542,"iconUrl":"https://digitalrose.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10092","fieldConfigId":"10200","label":"License Key","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10007","label":"eSign Document Mgmt","selected":false,"children":[]},{"value":"10005","label":"eSign for Confluence","selected":false,"children":[]},{"value":"10004","label":"eSign for Jira","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/11","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/11","calendarParams":{"firstDay":0,"date":"2024-12-26T05:40:36-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5048aee9-ffa3-37b9-8f9e-5f8a58c91de9","appLinkName":"System Confluence","appLinkUrl":"https://digitalrose.atlassian.net/wiki","spaceKey":"ESIGN","spaceName":"eSign for JIRA","spaceUrl":"https://digitalrose.atlassian.net/wiki/spaces/ESIGN","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":2,"kbLinkDomainURLs":["https://digitalrose.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMzY2NGU0Mi00ODZhLTRiNGYtOGVlMi1mZDM4MzA4Mjg1NmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyMTgwMzYsIm5iZiI6MTczNTIxNjgzNn0.EnuHkunkizMFDjnyugKSioHBBIu7GDFyvYtNQb2IqMs","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"f3664e42-486a-4b4f-8ee2-fd383082856b","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}