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While requesting support we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.

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Log Data

Like many site operators, we collect analytic data information that your browser sends to the servers when you interact with the Cloud Services. The collected data does not contain any personally identifiable information, and is not traceable to specific individuals.

Specifically:

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No tracking cookies are used by the eSign cloud services of any kind

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Product ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address

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No usernames, e-mail addresses exist in any of the web page paths or URL’s

This anonymized data is aggregated and analyzed with , browser type, browser version, the pages/services of our Product that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this Log Data.

Support Communications

Personal information provided to eSign for licensing, support or feedback may be used to contact you for follow-up. Personally identifiable information may include, but is not limited to your name ("Personal Information") and e-mail address. Your contact information will never be provided to, shared with or sold to any third party companies without your prior permission.

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