December 2020 Update
#1 Feature: Signee Titles now supported
Signee Titles (e.g. Manager, Quality Assurance) can now optionally be captured and stored with the electronic signature.
The new Title property is displayed on the Signature Panel, Signature Certificate, and Signature Export custom field. For usability the system remembers the user's title from the last signature, and uses that value as the default for their next signing.
#2 Feature: Signature Meanings now configurable and inviteable
Signature Meanings can now be configured into a custom picklist and Signature Invites can now request specific meanings for each invitee. The default list includes “Approval”, “Author”, and “Review” but the list is customizable per project.
Current Customer Impact: Existing projects and users that currently eSign with hand-entered meanings other than Approval, Author or Review will need to update the Signature Meanings list in eSign Project Settings before users can sign using those other meanings.
#3 JQL Invitation Search Support
Users can now utilize JQL search keywords to search for pending signatures (by User or Count). Administrators can use this with scheduled filters to send periodic reminders to invited users with outstanding signatures. Â
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# Example 1: Find issues where the current user has incomplete signatures Status != 'Closed' and eSignPendingUsers = currentUser() # Example 2: Find open issues with pending signatures Status = 'Open' and eSignPendingCount > 0 |
#4 Signature Export custom field extended.
The Signature Export custom field has been extended to include the Title and Meaning for all signatures on the issue. The extended format now includes Name, Title, Date/Time, and Meaning. This field can be exported from Jira CSV/Word or added to Xporter/Xray templates.
#5 Invites now support Signature Meanings.
Signature invites may now (optionally) include a signature meaning for the invited users. This will improve clarity of what each person is being requested to sign for. The invited meaning is included in the user notification, signature panel, and is auto-selected when that user prepares to execute their signature.
#6 Additional Changes
eSign authentication tokens have been extended to 60 minutes to reduce interruptions if the user has been idle on the Jira issue screen for a while.
Minor layout and format changes to the Signature display panels and dialogs to accommodate the additional information.
Various security enhancements. Reminder that all signature data is permanently stored within the customer’s Jira instance. No personally identifiable information is stored within the eSign App infrastructure.
November 2020 Update
ENHANCEMENT - SIGNATURE INVITE
The new Invite feature has been enhanced to allow inviting by groups in addition to users. With the new group invite all users within the groups will be invited to sign the issue (max 25 users).
All invitees are now automatically set as watchers upon invite so that they are notified of signatures.Â
USABILITY
To improve visibility of signature time zones the default time zone is displayed in the signature panel heading. Any alternate time zones in use are displayed beside the signature date and time. Â
Status lozenges for "Signed" and "Void" signatures added for visibility.Â
PERFORMANCE
Diagnostic measurements have been added to the eSign App Configure page to view/measure latency between eSign, Jira and the client browser. Administrators can access from Apps | Manage Apps | eSign | Configure.
October 2020 Update
NEW FEATURE - SIGNATURE INVITE
Invite a set of users to sign any issue.  eSign will add a pending signature for each invited user, visible on the page and certificate.
Invitees will receive e-mail request to sign with a link to the issue, list of invitees and notes.
Advanced workflow conditions have been enhanced to restrict transitions for issues with pending signatures.Â
The reset dialog now provides option to remove pending signatures.Â
USABILITY
The Sign button now highlights when viewed by a user with a pending signature (i.e. invited).
New summary tag to show total Invites and Complete/Pending Signatures.
Added issue data verification message on the Signature dialog and certificate button renamed to Verify.
Improved messaging for new users without pins on the Signature dialog and User Settings page.
PERFORMANCE
Reduce third-party font dependencies to optimize page load time.
Extend caching of addon properties to improve server response time.
September 2020
- FEATURE - ADVANCED SECURITY
There is a new Advanced Security option for fine-grained eSign permission control.  Signature Execute and Reset access can now be managed as standard JIRA permissions and assigned to Roles/Groups/Users etc. Â
Opt in to Advanced Security in eSign Project Settings. The current security policy remains in effect for all projects by default.
- FEATURE - SIGNING READ-ONLY ISSUES
Signature execution on read-only issues is now supported (Advanced Security option). This provides increased workflow flexibility to have (for example)Â the issues in a read-only status during signing,
- FEATURE - MULTI-CERTIFICATE EXPORT
eSign certificate reports can now be generated for multiple issues from the Export > eSign Certificates menu in the JIRA Search results page.
This feature will allow users to export certificates for groups of related issues (e.g. child sub-tasks, searches across projects, and any other issue search result.)
- PERFORMANCE & USABILITY
Signature panels and dialogs will now load faster due to improvements in server side processing.
Certificate generation has been optimized for export.
The [ Sign ] button is now clickable at all times to provide user clarity on why signatures may or may not be performed.
August 2020
- FEATURE - Service Desk Customers can now sign Requests via the Portal. See Service Management Portal
Customer users can sign a simplified signature form directly within the portal.
Service Desk Customers do not see internal Agent signatures or eSign audit comments.
Agents can sign service requests from the standard signature panel and can see both internal/customer signatures.
- USABILITY
Improved Signature dialog user experience with automatic issue refresh after signing.
Streamlined the Signature Panel by hiding Voided signatures and timezones by default.
Enabling the full detailed view for classic projects, removing the need for the right-side mini-panel and tab panel.
Refreshed the verification certificate with cosmetic improvements.
- SUPPORT
Customer support is now available via the eSign Service Desk in addition to e-mail (support@digitalrose.atlassian.net).
June 2020
eSign now captures and displays issue status for each signature. This allows users to execute a signature on the same issue multiple times (in different states). This change also includes a new workflow validator that can enforce minimum signatures per status before allowing transition. See Advanced Configuration eSign Custom Issue Fields
New Project option for Signature-only verification on certificates for use cases where issue fields need to be updated. Project Settings
Resolved bug where new user without a security pin would receive an unclear error message while attempting to sign.
April 2020
Added Signature Export field compatible with Excel CSV export and Xporter third party app. Field contains a list of all signatures with Signee Name, Date and Time. See Advanced Configuration eSign Custom Issue Fields
(cosmetic) Renamed description of “Signatures” field to “Signature Count” for clarity.
March 2020
Added ability to restrict signatures to based on issue workflow status. See Project Settings
Added option to exclude/disable eSign capability for specific projects. See Project Settings
Added workflow post function to reset/clear signatures on any workflow transition. See Advanced Configuration eSign Custom Issue Fields
February 2020
Added ability to restrict signatures to Users identified in configured issue fields. See Project Settings
Extended read-only custom fields to include: Signed By (user names), Signed On (date/time) and Signatures (count) for inclusion in issue search and reporting. See Advanced Configuration eSign Custom Issue Fields
January 2020
Added workflow condition and read-only issues to User Guide
Improved performance of signature display panels for unsigned issues