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eSign for Jira - April 2022 Update

Created by Chris C🔹Digital Rose
Last updated: Apr 25, 2022
2 min read

1. Workflow Enhancements - Void Signatures by Status

For customers that have complex/mult-stage signature workflows, the Void post function has been enhanced to allow selecting for which Status the signatures should be voided. This can be useful where the issue workflow is being reverted back to a previous state and some (but not all) of the signatures need to be voided and re-executed.

Void/Reset post function being added to an issue workflow
Configured Void signatures workflow post-function.

Pre-Existing Void post functions will continue to void All signatures as before.

2. Service Management Portal

For customers that require Signatures within a service management project, but do not require external help desk users to sign, eSign can now be disabled only for the Service Mgmt Portal. A new setting in the eSign Project Settings page will control the display of signatures and the signature profile within the Portal

As part of this change the Signature Profile page (used to set Signature Pin and review language and timezone settigns) has been moved into the request links area for better visibility.

3. Other Updates

  • Minor update to the eSign Invitation email format to support Jira project keys that match reserved words and improve escaping for certain email clients.

  • Static resources max cache age have been extended to reduce reload frequency.

  • Switch certain resources to an alternate CDN to improve international support.