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eSign for Jira - 2023 Q2 Updates

Created by Chris C🔹Digital Rose
Last updated: Dec 16, 2023
3 min read

eSign for Jira
2023 Q2 Updates
Status: RELEASED
Released: 2023-04-01

Contents

eSign Document Management

The eSign team has released a NEW app, eSign Document Management for Confluence. Take a look if your team needs a comprehensive document control solution that features the eSign electronic signature engine.

View a 5 minute demo here: https://www.youtube.com/watch?v=kWjAzZRy2Wo&t=1s

Added Integration with Jira Automation

With this update it is now possible to trigger Jira Automation rules via webhooks configured against eSign events. This will make it possible to automatically transition issues to a new status after signing, for example.

Enable the webhooks in eSign Project Settings. See the eSign Guide - JIra Automation Integration for more information and examples

 

New PDF Signature Archive customization options

As requested by a few customers, the PDF Signature Archive report can now be customized to show or hide Attachments and or Comments.

Default behavior is still to include all attachments and comments (unchanged). Adjust this in eSign Project Settings.

PDF Signature Archive - Improved Compliance Options

To assist with compliance to internal quality and regulatory departments, the following updates have been made to the PDF Signature Archive report:

  1. The dates and time formats for all Jira standard and custom fields are now aligned with the regional and timezone context of the signature page. Previously custom Jira date and date/time fields sometimes were presented in different formats.

  2. Standard and custom fields configured to display in the Archive report are now displayed as N/A if they are empty.

  3. There is a new project setting to override all the date/time formats to be displayed in ISO 8601 format to address customers who require a full numeric and standards based date format in their formal documentation.

User Profile - Account Type added for JSM clarity.

The eSign User Profile now shows the Account Type field to assist with visibility and diagnosing issues on the Jira Service Management portal. The Account Type (Atlassian or Customer) determines how signatures operate within the portal.

Atlassian accounts have full signatures; the Execute Signature dialog operates the same way whether signing in the portal or within the Jira environment. These signatures are restricted by eSign Security settings (standard or advanced).

Customer accounts have limited signatures, they do not have a Pin and cannot choose a signature meaning. Customers accounts can sign any service request they have access to see.

 

 

Additional Items

  • Improvements to some error dialog handling and formatting

  • Security updates

  • Technical library updates

  • 2023-05-02 Minor layout adjustments to PDF Signature Archive report