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Ensure the default Jira project role atlassian-addons-project-access has the following project permissions granted:
Browser Browse Project
Edit Issues
Add Comments
Create Attachments
Review the Jira workflow status properties and confirm that the property “jira.issue.editable=false” is NOT applied to any statuses. This flag will make the issue read-only for all users, including eSign. See Advanced Workflow Configuration for alternatives to locking down issues for end-users only.
By default, end users with Edit access to issues in the project will be allowed to Sign and Invite from eSign. If eSign Advanced (Fine-Grained) Security option has been enabled, Jira users will need additional eSign specific permissions granted to them directly or via roles/groups in the project permissions. See Project Settings for the description of permissions.
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