improved

Added ability to Invite external JSM customers to sign service requests. The Signature Invite dialog now includes a Customer Approval line (for JSM projects) that allows selection of the requested by user and any request participants.

Open

On invite, these users will receive an email invitation with a link to the service request portal page where they can apply their customer signature.

new FEATURE

eSign Project Settings can now be copied between projects to save administrator time and improve project consistency. Access this new function from the eSign Project Settings > Import Settings section (on the target project).

Open

The import action will copy all settings from the source project to the target, overwriting settings on the target project. The source project is not affected. After copying review settings to ensure that references to issue types, statuses, fields, roles and webhooks are valid in the target project.

improved

The Invite Post-Function has been extended to allow a Group Field to be identified for dynamic Signature Invites. When this post-function is triggered, all users from groups set on the issue group field will be invited.

Open

improved

eSign Auditing has been extended to record audit events for edits to eSign App Settings and eSign Project Settings. Access the eSign Administration Audit page under Apps > eSign Electronic Signatures.

Open

UX

eSign User Profile page (where users can update their Signature Pins) has been renamed to Signature Profile. In the JSM Portal it has also been moved to the User Profile menu to reduce on screen clutter.

TECH

Security and Technical updates for external libraries.

FIX

Resolved issue with the invite dialog where new customer signature picklist returned an error for some projects. (2025-04-17)

UX

Replace Issue Type icon with Issue Type name in Verification Certificate report to resolve issue with custom icons not being accessible due to security restrictions. Issue type icon also removed from PDF Archive report.

UX

Improve messaging when invalid signature data detected on a Jira issue.

FIX

Resolve an issue where Pending Signatures reinstated after Voiding a signature would not be subsequently cleared by new signatures.

TECH

Replace Atlassian JQL Search calls due to deprecation of existing APIs.

TECH

Deprecate original site URL stored in signature metadata to prevent Jira cloud import tool from breaking signature integrity when the search/replace URL option checked on import. Note this change will apply to signature metadata updated after this update.

TECH

The Bulk Operations issue limit has been raised to 100 (from 50). This allows larger batches of issues to be Signed, Invited and/or Verified in a single operation. See Bulk Signature Operations.

improved

The Void Signature action was updated to reinstate either Assigned Invites or Pending (Unassigned) Signatures, depending if the signee had been personally invited or not at the time of the original signature.

Note this (reinstate invites feature) is only supported on Signatures executed after Feb 23, 2025 as additional invite state metadata is now being captured with signatures.

UX

Colors of disabled form fields adjusted for improved visibility.

improved

The Void Signature action was extended to also reinstate the previous pending signature (if applicable). Note this only applies to individually and manually voided signatures.

WORKFLOW

The Remove All Data workflow post-function updated to allow operation on issues with invalid signature data. (e.g. If signatures imported from another site with URL replacements enabled).

WORKFLOW

Increase maximum capacity of workflow post-functions.

improved

Outbound webhook event data extended to include signature lines. See Jira Automation Integration for details.

WORKFLOW

Completed deprecation of issue comments for signature admin post-functions. See the Signature Audit tab.

TECH

Added support for the new Jira Automation URL pattern and auth token required for webhook triggered rules. See Update on Incoming Webhooks Trigger for Atlassian ... - Atlassian Community for more information on the recent change.

Configure the webhook URL and auth tokens in eSign Project Settings.

TECH

Improved support for custom domains (i.e. where the customer jira URL is not on .atlassian.net). See Update your app and site URL | Atlassian Support for more information.

TECH

Improve capacity and performance for high volume PDF Signature Archive generation.

TECH

Security and technical updates

improved

There is a new manage signature action to Unassign a user from a Pending Signature.

Access the Unassign Invite action from the signature line context (…) menu. This action reverts the invite to a Pending signature that could be assigned to a new user.

The Cancel Invite function remains available to fully remove a single invite.

EMAIL

The source email address for automated notifications from eSign has changed from support@esign-app.com to notify@esign-app.com. This change is to prevent customer OOO automatic replies from creating help desk requests and an auto-responding loop.

DOC

A new standardized End User License Agreement (EULA) has been adopted.
See End User License Agreement for more details.

ADMIN

Enable option to download signature metadata from the Signature Administration dialog page.
(2025-01-22)