See https://support.esign-app.com for eSign Documentation and Support

eSign Feature Summary

Owned by Chris Cairns🔹Digital Rose
Last updated: Nov 05, 2024
3 min read

This reference table highlights the features and capabilities of the eSign Electronic Signatures for Jira. (See the full User Guide eSign for Jira - User Guide for more information.

Signature Execution


  • Execute Signatures for multiple users on any issue in Jira.

  • Designed to meet FDA CFR Part 11 requirements for electronic records and signatures (See US FDA Part 11 Electronic Signature Assessment )

  • Multi-factor authentication with personal Signature Pins in addition to Jira Cloud security.

  • Personal Signature Pins are persistent and reusable to optimize usability.

  • One-Time Pins available as an option - New 2024

  • Bulk Signature Executions (sign multiple issues with a single operation)

Signature Manifestations

  • Capture User Name, Date/Time and Meaning of each Signature, plus user account ID and email

  • Signatures reflect and capture local Time zone of executors.

  • Capture checksum of issue content at time of signature for verification.

  • Capture of Titles. User Titles saved for reuse and usability.

  • Configurable list of Signature Types by Project.

Signature Integrity

  • Signatures verified against issue contents provides detection if the issue has changed since each signature was captured.

  • Verify signatures against additional configured issue fields (built-in and custom).

  • Generate a verification certificate for any signed issue.

  • Bulk verification certificate generation supported. Print/Save to PDF.

  • Comprehensive audit trail of signature activity including voided signatures.

Security and Infrastructure

Signature Invites and Management

  • Invite Users and/or Groups to Sign issues with email notifications.

  • Signature Dashboard for each Project with overview of all active issue signatures New 2024

  • Predefined Signees configured by Project and Issue Type New 2024

  • Invite each User for specific meaning (e.g. Author, Approver vs Reviewer)

  • Search and View issues with outstanding Signatures

  • Finalize Signatures on issues where signatures are complete.

  • Bulk Signature Invites; invite users to sign multiple issues with one request

eSign Configuration

  • Globally enable/disable eSign for all projects

  • Configure distinct Signature Type meanings and control which issue types, states and user roles they apply to. New 2023

  • Signature administration functions restricted to project administrators.

  • Enable PDF Archiving of Signatures with Issue Snapshots, including embedded images. Enhanced 2023

Issue Workflow Integration

  • Users can approve the same issue in multiple statuses with separate independent signatures.

  • Includes workflow validator to control transitions. Restrict by number of signatures, pending signatures, current user

  • Finalize post function to close Signatures and generate a PDF Signature Archive.

  • Additional post functions to reopen or reset signatures on transition.

  • Possible to execute signatures on read-only issues through advanced security option.

Data Import and Migration

  • Bulk import signatures into Jira Cloud issues from flexible flat file formats.

  • Migrate signatures from on premise Jira Server systems and other third party systems.

Data Export and Integration

  • Integrated PDF Signature Archives

  • Extended custom fields with signature count, signees list, and full signatures list available to include on Jira issue screens, JQL search and exports.

  • JQL indexed search to identify pending (invited) signatures.

Atlassian Jira Mobile

  • Support native Jira Mobile Cloud Apps on iOS and Android

  • View and Execute Signatures anywhere from a tablet/smartphone

Atlassian Confluence

Atlassian Service Management

  • Service Management Portal allows signatures to be captured for unlimited public customer accounts.