eSign Feature Summary

This reference table highlights the features and capabilities of the eSign Electronic Signatures for Jira. (See the full User Guide eSign for Jira - User Guide for more information.

Signature Execution	Execute Signatures for multiple users on any issue in Jira. Designed to meet FDA CFR Part 11 requirements for electronic records and signatures (See US FDA Part 11 Electronic Signature Assessment ) Multi-factor authentication with personal Signature Pins in addition to Jira Cloud security. Personal Signature Pins are persistent and reusable to optimize usability. One-Time Pins available as an option - New 2024 Bulk Signature Executions (sign multiple issues with a single operation)
Signature Manifestations	Capture User Name, Date/Time and Meaning of each Signature, plus user account ID and email Signatures reflect and capture local Time zone of executors. Capture checksum of issue content at time of signature for verification. Capture of Titles. User Titles saved for reuse and usability. Configurable list of Signature Types by Project.
Signature Integrity	Signatures verified against issue contents provides detection if the issue has changed since each signature was captured. Verify signatures against additional configured issue fields (built-in and custom). Generate a verification certificate for any signed issue. Bulk verification certificate generation supported. Print/Save to PDF. Comprehensive audit trail of signature activity including voided signatures.
Security and Infrastructure	eSign hosted on professionally managed and secured Heroku platform on AWS. All data at rest is stored within the JIRA Cloud environment, not on eSign servers. Data Residency (Processing) added for EU Region New 2024 AWS Cloudfront Global CDN for optimal regional performance. All data in transit encrypted via TLS GDPR Compliance Policy Data Residency and Data Access Transparency Policy
Signature Invites and Management	Invite Users and/or Groups to Sign issues with email notifications. Signature Dashboard for each Project with overview of all active issue signatures New 2024 Predefined Signees configured by Project and Issue Type New 2024 Invite each User for specific meaning (e.g. Author, Approver vs Reviewer) Search and View issues with outstanding Signatures Finalize Signatures on issues where signatures are complete. Bulk Signature Invites; invite users to sign multiple issues with one request
eSign Configuration	Globally enable/disable eSign for all projects Configure distinct Signature Type meanings and control which issue types, states and user roles they apply to. New 2023 Signature administration functions restricted to project administrators. Enable PDF Archiving of Signatures with Issue Snapshots, including embedded images. Enhanced 2023
Issue Workflow Integration	Users can approve the same issue in multiple statuses with separate independent signatures. Includes workflow validator to control transitions. Restrict by number of signatures, pending signatures, current user Finalize post function to close Signatures and generate a PDF Signature Archive. Additional post functions to reopen or reset signatures on transition. Possible to execute signatures on read-only issues through advanced security option.
Data Import and Migration	Bulk import signatures into Jira Cloud issues from flexible flat file formats. Migrate signatures from on premise Jira Server systems and other third party systems.
Data Export and Integration	Integrated PDF Signature Archives Extended custom fields with signature count, signees list, and full signatures list available to include on Jira issue screens, JQL search and exports. JQL indexed search to identify pending (invited) signatures.
Atlassian Jira Mobile	Support native Jira Mobile Cloud Apps on iOS and Android View and Execute Signatures anywhere from a tablet/smartphone
Atlassian Confluence	See eSign Document Management for a comprehensive Document QMS system with the same embedded electronic signature engine. eSign for Confluence supports simple and seamless Electronic Signatures on Confluence pages. Provides consistency for customers requiring Signatures across Confluence and Jira.
Atlassian Service Management	Service Management Portal allows signatures to be captured for unlimited public customer accounts.